Down time
March 30th, 2012
I hope you can read this blog. It’s balanced precariously on an elderly fotoLibra server, woken from long retirement, to chip in at our time of crisis.
Yes, as hundreds of you have noticed, the fotoLibra site is down.
All systems read Go. Everything tested fine. The servers responded happily. But there was no fotoLibra site to be seen.
Any images uploaded to the site before Wednesday midday are safe and well. Do not worry. If you managed to upload after that time, which is unlikely, the images may have been lost. Have another go later.
After 24 hours attempting to diagnose and rectify the problem without success, I ordered a new server. That arrived this morning, and is being installed as I write.
We do have a contingency plan, and a further part of our yet uncompleted diagnoses is to find out why that didn’t kick in as planned.
Many, many apologies to all of you who have been inconvenienced by this down time. We are reassessing our 999 strategy and we plan to set up LinkedIn and Facebook fotoLibra groups and a fotoLibra Twitter account, as well as my own rather dull Twitter platform. More details next week.
The fotoLibra site should be up and running later this evening. I will post again when it is.
Thanks for the update Gwyn. I’ve been Googling for updates on what’s been going on for the past few days, but was unable to find anything, and was amazed to find this blog entry just now!
Please do keep us updated.
Increasingly disappointing to see no Website yet…and this page in and out of service…
I’m sorry Danny, I can only apologise. The site is painstakingly being rebuilt — it was a major crash — and you will be emailed when it’s back online. The site is running now, but we have to rebuild 600,000 Thumbnail and Preview images from the original assets and as you can image that takes a very long time, even for extremely fast (and brand new) servers. When that is completed, we can allow access to the site again.
No one is more embarrassed than me, I can assure you.
“The fotoLibra site is currently regenerating thumbnails and preview images. Users may be unable to see thumbnail images for the moment. Please do not upload images until this notice disappears. Search and purchase facilities are not affected.”
Woo-hoo: getting there!