Hotmail and fotoLibra
August 7th, 2014
This is getting beyond a joke.
Yesterday our web editor Jacqui Norman sent out a Picture Call to all our contributors. Nearly 50,000 photographers have signed up to fotoLibra since we started ten years ago. When people leave, we remove their names from our mailing list.
Yet Jacqui’s simple request for images to be purchased by a long-established and reputable British magazine, paying fair prices, has not reached 3,850 of our contributors because Hotmail has classed it as spam.
They are preventing us from communicating with members who have voluntarily signed up to fotoLibra’s services.
How can they do that?
They just can. Some Hotmail computer in Seattle noticed a small company in Britain was sending out 3,850 emails to Hotmail subscribers once a fortnight, and arbitrarily blocked it.
Nobeody read the emails. Nobody checked the content. Nobody asked the sender (that’s us) what on earth it thought it was doing, emailing nearly 4,000 Hotmail members. It just blocked us.
That’s harming its own subscribers more than it harms us, because it’s our Hotmail members who are deprived of submitting images to the Picture Call. People who use other email suppliers get to see the Picture Call, submit their images and will no doubt make sales.
But Hotmail subscribers won’t get that chance. That’s tough on them.
And exasperating for us.
We placed a complaint with Microsoft / Hotmail and received the following response: “These IP(s) have been unblocked, but may be subject to low daily email limits until they have established a good reputation.”
I guess 10 years is insufficient to establish a reasonable reputation. We just have to wait. And what is a “low daily email limit”? We’ve had this message from them before. When we sent out a standard mailing three weeks later, we had 3,000 Hotmail bouncebacks.
So they say we’re unblocked.
But are we?