Posts Tagged ‘handicaps’

Gwyn Headley

by Gwyn Headley

Managing Director

Don’t you just hate it when the phone rings with the number “WITHHELD” and a disembodied voice (which certainly hadn’t learned English at its mother’s knee) disinterestedly interrogates you about your most intimate personal details before deigning to reveal that all they wanted to talk about was the state of your massive overdraft, which is the last thing you want to discuss?

Well I do. And what makes it even more annoying is that the traffic is always only one way. You can’t call THEM and interrogate them.

Have you noticed that broadband download speed (i.e. people selling things to you) is ten times as fast as broadband upload speed (i.e. you trying to sell your images to people)?

You can’t write to Them, either. At least I can’t. I was being unjustly bullied by a bank so I wrote to them and explained the situation. Four times. My letters were ignored. So I wrote to the Big Kahuna who at least had the grace to respond, get the situation sorted and pay me a minuscule fee in compensation before being led away in handcuffs for perpetrating financial crimes immeasurable to man.

And what has this to do with fotoLibra? Well, this morning a City firm — not a behemoth, but a known name — wanted to buy an image from us.

Let’s call the buyer Rhiannon. She finds an image she likes for a project, then finds she has to register with fotoLibra in order to buy it. Offhand I can’t think of any website that allows you to buy without asking for some form of registration.

So Rhiannon dutifully fills in our simple form and submits it.

Nothing happens.

She tries to register again. Still nothing.

Eventually she rings us up. We explain that she has to click her verification email to prove that she is who she is.

“What verification email?” She never got her verification email.

She went away to find out why. And quickly came back with the reason. Rhiannon’s coders had blocked our verification email because they had never heard of fotoLibra.com. So our confirmatory message — which she had requested — was arbitrarily dumped.

So we had to sell the picture to Rhiannon manually.

Only emails from FTSE 100 companies, Amazon, Microsoft, and other megalithic businesses appear to be allowed through. What we have to say is clearly not of interest. What hope is there for the smaller company?

We are being coded out of the marketplace.