Posts Tagged ‘Jim Griffin’

Gwyn Headley

by Gwyn Headley

Managing Director

… or Feminization if you’re American.

At the Digital Minds Conference last Sunday, part of the London Book Fair (from which I’ve only just surfaced, so please excuse the tardiness of this thought) there were three keynote speakers. I’d always thought there could only be one keynote speaker, who would be The Keynote Speaker, but the conference world appears to have left me behind. Or common sense has left them behind.

One of the excellent keynote speakers (there were two) was Jim Griffin of OneHouse LLC. I didn’t know him or what he does, but I listened obediently. And what he had to say was good. I sat up when he announced “Every time someone has to click on your website, you lose half your audience.”

Of course you do! I do it myself! Like most youth, I suffer from diminishing attention span syndrome, and if I find a website is making too many demands on me, I will wander off elsewhere. Memo to self: must ensure that the new iteration of fotoLibra has as few jumps as possible. There’s a great art in this, and for someone as prolix, verbose and effulgent as I am, it is extremely hard to pare what I want to say back to the core. E.g. that 32 word sentence could have been written in seven.

Griffin went on to advocate the feminisation of marketing. In a few swift sentences he describes the shift from the Alpha Male marketing of the late C20 to today’s softer, more insidious techniques. And he’s absolutely right. Ten years ago companies would unblushingly describe their salesmen as ‘thrusting’, ‘aggressive’, ‘potent’ and displaying a ‘robust’ attitude. They might have well as stated their policy as “Wham! Bang! Thank you Ma’am!” Make the sale, move on. Scored! Or as I saw in one memorable, boastful but educated piece of grafitti: VIDI • VICI • VENI ( you can look it up for yourselves if you need to).

When I interviewed Jeff Bezos for The Times back in 1996 he told me that he’d chosen the name Amazon for his company because he wanted it to be the biggest damn retailer in the world and the Amazon was the biggest damn river. It seemed like braggadocio at the time, but they’re on their way. And they’ve done it through the feminisation of their marketing, not through the big swinging dick statements of their founder.

Jim Griffin pointed out that Amazon knows what you like to read. It knows your birthday. It knows the sort of music you listen to, the films you watch. It probably remembers the colour of your eyes and your wedding anniversary. It’s a woman, for God’s sake. And the customers keep coming back. Amazon isn’t interested in a one night stand, it wants a long term, loving relationship. As long as you keep giving it money.

What if you go off and start buying from someone else? I wouldn’t be surprised to learn that in the future there’ll be some built-in module to penalise disloyalty.

They could call it Alimony.